FAQ
What size should I get for hoodies / pants?
Please check each product page for the detailed size guide. You’ll find exact measurements and an image showing the product dimensions to help you choose the right size for hoodies and pants.
How do I take care of my items?
– Wash cold
– Air dry recommended
– Do not bleach
– Avoid high-temperature washing and drying
– Air dry recommended
– Do not bleach
– Avoid high-temperature washing and drying
Will I receive an invoice?
Yes, an order confirmation email with all details is sent immediately after your purchase.
What are the shipping times?
Canada: 2 to 7 business days depending on your region.
International: 9 to 16 business days on average (may vary by country).
International: 9 to 16 business days on average (may vary by country).
Which carriers do you use?
All orders are shipped via Canada Post or Purolator, with standard or express options.
A tracking number is provided based on the shipping method selected.
A tracking number is provided based on the shipping method selected.
Are there any extra fees for international orders?
International shipping rates are automatically calculated at checkout based on your country and order weight.
Rates may be higher if you’re located outside North America.
Rates may be higher if you’re located outside North America.
When will my order ship?
All orders are processed and shipped within 1–2 business days after payment.
Where is the brand based?
Overwave is based in Montreal, Quebec, CANADA.
How can I contact you?
Can I return or exchange an item?
Yes. You can request a return or exchange within 7 days of receiving your order.
Conditions for returns:
– Item must be unworn, unwashed, and in perfect condition
– Must be returned in original packaging
– Tags must still be attached
To initiate a return, email us at overwave.brand@gmail.com with:
– Your order number
– The reason for the return or exchange
Return shipping is at the customer’s expense unless we made a mistake (e.g. wrong item sent).
Conditions for returns:
– Item must be unworn, unwashed, and in perfect condition
– Must be returned in original packaging
– Tags must still be attached
To initiate a return, email us at overwave.brand@gmail.com with:
– Your order number
– The reason for the return or exchange
Return shipping is at the customer’s expense unless we made a mistake (e.g. wrong item sent).